Made in the USA with light and love.

Frequently Asked Questions

Please look below to see if your question has already been answered.

If you would still like to know more contact us by clicking here.


Artwork

How can I purchase artwork by Kristen at Girard Illustration?

Easy! We have a variety of original artworks, limited edition prints and other great products available for sale in the Art Store. 

Click here to take a stroll through the Art Store to find the perfect artwork for you.

You can also commission Kristen to create an original painting or drawing for you. Click here to see how.

 

Does the Artist sign Her work?

Of course! All of Kristen Girard's original paintings are hand signed by the artist. This is one great way to tell if you have an original artwork by Kristen Girard or not. The artist only signs her work when she feels it is well and truly done.

All official limited edition prints and artist proofs are hand signed and numbered by the artist. Only limited edition prints are signed and numbered in gold colored paint. Artist proofs are signed and numbered in silver color paint.

Other products, like mugs and t-shirts are not signed by the artist except during in person appearances.

 

What is a limited edition print? 

Limited edition prints are special because there is a very limited supply. 

This means that only certain number of prints of that size will ever be made.

This is a really good thing for art collectors because no matter how many places the artwork is published, you, the collector, are one of the only lucky people who will ever have that beautiful limited edition print.

No matter how many people love the work, and want a print just like yours, once the edition has sold out, no new prints just like them will ever be made.

In effect, the mold is broken, making limited edition prints truly unique and special.

  • Each limited edition print is signed and numbered by the artist Kristen Girard. 
     
  • Each limited edition print comes with a Certificate of Authenticity.
     
  • Tips for making sure your print stays in beautiful condition for a long time to come are included with each limited edition print.
     
  • Each series of limited edition prints is printed either on 100% cotton rag fine art paper, or on beautifully prepared canvas, with high quality inks so that they can last a lifetime.
     

There can be a separate sets of prints made of that artwork at a smaller or larger size that can be limited or open edition prints as well, depending on the artist's preference. The artwork can also be licensed for various applications like being published in a book or gracing a coffee mug. However, anything new must be separate and distinct from the limited edition print series.

Which special limited edition print will you choose?

 

Is Kristen Girard's work available for licensing? 

Yes it is!

Let’s get the conversation started!

To get the ball rolling – first connect with us here

 

What's the best way to care for my new art treasure?

Great question!

Check out this link for all the tips on how to best care for original art and limited edition art prints.


Order Fullfillment

We want nothing but the best for you, but that can take some time. 

We don’t settle for lackluster work, and insist on making beautiful goods, excellently crafted with superior materials, because, quite frankly, we think you are worth the time and effort.

To bring you that level of craftsmanship, it can take between three and four weeks before our products are ready to ship.

Please plan accordingly.


Refunds and Returns

All sales of digital products are final.

Commissioned artwork sales are final, and subject to the individual contracts they were commissioned under.

Any consulting fees or workshop charges are non-refundable within five business days prior to the event or meeting. Within five business days of the event or meeting, sales are considered final. Travel fees are considered final and are non-refundable once the travel has been scheduled.

At Girard Illustration we only want our work to live at loving homes, if for any reason, you are dissatisfied with your purchase of original artwork, limited edition prints, or open edition prints, please email kristen@girardillustration to request a refund and arrange for return of goods. 

Refunds and exchanges are only good for 30 days upon the artwork's arrival at the address you specified for shipping. After 30 days sales are considered final.

Goods must be shipped back to Girard Illustration in the packaging it arrived in, using the return label provided, and in accordance with the return directions. Refunds will not be issued until goods have been returned.

In order to be eligible for a refund the undamaged goods must be returned to Girard Illustration and arrive in “like new” condition to Girard Illustration. 

An original receipt with the purchase price of the artwork must be provided by the customer in order to be eligible for a refund. If no original receipt for the artwork can be provided, a refund cannot be issued. In that event an exchange for an item of the same size and value may be made as long as the returned item is undamaged and in "like new" condition. Damaged goods cannot be refunded or exchanged.

Shipping charges are non-refundable.

If your refund is approved, then your refund will be processed and a credit will applied to your credit card or other original method of payment. We may need to contact you to make this happen, because we do not store your financial information. Please allow ten business days for a refund to finish processing and appear in the appropriate accounts.

To see the rest of our Terms of Service Policies click here.


Shipping

How often does Girard Illustration ship orders?

During the regular season our shipping days are Tuesdays and Thursdays.

During the holiday season we ship Monday through Friday.  

We do everything we can to make sure your goods arrive in gorgeous shape and ready to "shine". You will be emailed a tracking number and shipping confirmation notice so that you know your treasures are headed your way, and can keep track of their progress. Because we are shipping quality artwork, you will want to make sure that someone is available to sign for the package, and have someone looking out for your package to bring it inside in case of inclement weather. Our packaging is very sturdy, but a downpour can be trying for even the toughest packaging.

Despite the strongest of precautions, occasionally an artwork may be damaged in shipping. If this happens please email us right away at kristen@girardillustration.com. Take a picture of how the package arrived. Don't open it until we have had a chance to talk. A return slip and instructions are included with all our original art and limited edition products, but if there is marked visible damage on the package, or you can hear rattling, do not open the package. In cases like these we will email you a return slip so you can ship the package right back to us. 

In Case of Rain

If your package does arrive a bit damp, towel any visible moisture off the outer packaging and allow it to dry for a bit before opening. This may sound counter intuitive, but our artwork is shipped with several independent layers of packaging, and allowing each layer to dry in turn, should ensure that no moisture makes it to the art.


Speaking Events and Workshops

 

Is the artist and writer available for speaking engagements?

Getting out in front of a crowd is no problem!

Kristen Girard enjoys speaking at events and connecting with her audiences. She is a gifted speaker who brings charm, laughter, and knowledge to audiences from all walks of life, young at heart, and old in wisdom, alike.

If you would like writer and artist Kristen Girard to speak at your event, please contact us here

 

Does Kristen Girard teach workshops?

We love to do workshops!

It's a great way to bring art out into the world and explore the realms of imagination. We offer a wide variety of courses and workshops designed for all ages and skill levels from elementary school classes to seasoned art professional workshops.

If you are interested in hosting a workshop event by Kristen Girard, please contact us for a listing of currently available offerings and dates here.