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Made in the USA with light and love.

We are delighted you stopped by!

Please take a look below to see our shop policies. 

If you have any further questions before placing your order, please feel free to contact us by clicking here.

We are always happy to help.


We work really hard to bring new art and stories into the world for your enjoyment and natural delight.

That also means that we work very diligently, like inquisitive and fierce dragons, to protect the foundation of Girard Illustration - which is quite simply the art and stories created by Kristen Girard and our creative team. 

Visiting our website, stopping by our social media channels, or purchasing any of our art, stories, or products of any type does not in anyway transfer any of the rights to copy, reproduce, or make derivative works of any kind, to you or anyone else on Earth, the Moon, or anywhere else in the Milky Way Galaxy, or their pets or their imaginary friends.

Be a good egg, don't steal.

To learn more about our Terms of Service and Intellectual Property Policy please visit the links below:

Click here for Girard Illustration's Terms of Service.

Click here for Girard Illustration's Intellectual Property Policy.

If you are interested in art licensing please contact Kristen Girard by email at kristen@girardillustration.com or send as a note via our contact form by clicking here.


Artwork

How can I purchase artwork by Kristen at Girard Illustration?

Easy! We have a variety of original artworks, limited edition prints, and other great products available for sale in the Art Store. 

Click here to take a stroll through the Art Store to find the perfect artwork for you.

You can also commission Kristen to create an original painting or drawing for you. Click here to see how.

 

Does the Artist sign Her work?

Of course! All of Kristen Girard's original paintings are hand signed by the artist. This is one great way to tell if you have an original artwork by Kristen Girard or not. The artist only signs her work when she feels it is well and truly done, and it's not official until she signs it.

All official limited edition prints, and artist proofs, are hand signed and numbered by the artist. Only limited edition prints are signed and numbered in gold colored paint. Artist proofs are signed and numbered in silver color paint.

Other products, like books, mugs and t-shirts are not signed by the artist, except during in person appearances.

 

What is a limited edition print? 

Limited edition prints are special because there is a very limited supply. 

This means that only certain number of prints of that size will ever be made.

This is a really good thing for art collectors because no matter how many places the artwork is published, you, the collector, are one of the only lucky people who will ever have that beautiful limited edition print.

No matter how many people love the work, and want a print just like yours, once the edition has sold out, no new prints just like them will ever be made.

In effect, the mold is broken, making limited edition prints truly unique and special.

  • Each limited edition print is signed and numbered by the artist Kristen Girard. 
     
  • Each limited edition print comes with a Certificate of Authenticity.
     
  • Tips for making sure your print stays in beautiful condition for a long time to come are included with each limited edition print.
     
  • Each series of limited edition prints is printed either on 100% cotton rag fine art paper, or on beautifully prepared canvas, with high quality inks so that they can last a lifetime.
     

There can be a separate sets of prints made of that artwork at a smaller or larger size that can be limited or open edition prints as well, depending on the artist's preference. The artwork can also be licensed for various applications like being published in a book or gracing a coffee mug. However, anything new must be separate and distinct from the limited edition print series.

Which special limited edition print will you choose?

 

What's the best way to care for my new art treasure?

Great question!

Check out this link for all the tips on how to best care for original art and limited edition art prints.


Customer Accounts

A simple, secure, and easy way to shop.

You don't have to setup a customer account in order to shop. 

Customer accounts do make life a lot easier for you by:

  • Making check out faster.
  • Saving shopping carts so they are still there if you get interrupted.
  • Easily keeping track of your orders – current and past.

Tip: 

To keep things running smoothly, always sign into your account before you start to shop. This way all your orders can be saved quick and easy for your future reference. If you choose not to login, you won't be able to look up your order later on. 

Questions?

This sounds good! How do I setup a customer account at Girard Illustration?

Simple! You can create an account during checkout or by using our Sign In link at the top of our  navigation menu.

What if I forget my password? 

We can't change your change your password for you (the velociraptors on security patrol are adamant about this), but after clicking the Sign In link, you can click "Forgot password?" to send yourself a password reset email. This link expires after 24 hours. Simple, easy, done.

What if I want to change my account's email address?

It isn't possible to change the email address associated with your account at this time (the security patrol velociraptors snap their teeth and flex their claws at the idea). However, you can create a new account using your preferred email address.

Can you change my information for me?

Nope. Nada. Can't happen. We always aim to keep your information safe, and as part of that mission our security protocols prevent us (including the velociraptor safety patrol) from changing your information, only you have that power.

Can I save ApplePay or PayPal account as a payment method?

While we love working with ApplePay and PayPal to make your shopping experience fun and easy, neither ApplePay or PayPal is available as a saved payment method at this time. You can securely save credit card and billing addresses for your personal ease though. 


Order Fulfillment

We want nothing but the best for you, but that can take some time. 

We don’t settle for lackluster work, and insist on making beautiful goods, excellently crafted with superior materials, because, quite frankly, we think you are worth the time and effort.

To bring you that level of craftsmanship, it can take between three and four weeks before our products are ready to ship.

Please plan accordingly.


Refunds, Returns, Cancellations & Exchanges

Clothing

We love printing our artwork on quality clothing made in the USA whenever possible.

However each garment, from tee shirts to socks and more, is printed for you on demand. This means that each garment is more than a little bit special, because it would not exist without you! It also means that at this time we cannot do any refunds, returns, or exchanges for clothing purchases. :( 

Please check the sizing charts we include on each clothing product's page to be sure that it is the perfect size for you (or the very lucky person you are gifting it to)! At this time we unfortunately cannot do refunds, returns, or exchanges for clothing purchases that are not the correct size. 

That said, if there is a defect, or your clothing was damaged during shipping, we certainly want to know so that a brand new, beautiful, and absolutely perfect version can be sent your way! 

In the unlikely case of defect or damage that sneaked past our quality control, please contact us by emailing us directly at kristen@girardillustration.com or better yet simply click here to let us know what happened so we can make it right.

 

Commissioned Artwork  

Commissioned artwork sales are final, and subject to the individual contracts they were commissioned under.

 

Consults, Speaking Events and/or Workshops

Any consulting fees or workshop charges are non-refundable within five business days prior to the event or meeting.

Within five business days of the event or meeting, sales are considered final. Travel and accommodation expenses are considered final and are non-refundable once the travel has been scheduled.

 

Digital Products

All sales of digital products are final.

 

Gift Cards

Hurray! Gift cards!

Girard Illustration gift cards don't expire, but why wait when there are so many great art + story treasures ready to make your home comfy and warm?

The dragons in the accounting office have said that is it isn't possible to refund a gift card at this time, no matter how many golden eggs we give them.

When using a Girard Illustration gift card as payment for beautifully inspired art + story treasures, the full value of the gift card is always applied first to the order. At this time it isn’t possible to partially redeem a gift card, unless the order total is less than the gift card balance. Orders can be split between a gift card and a credit card if the order total exceeds the value remaining on the gift card. Once the gift cards funds are used, then payment on the remaining balance can be made using standard payment methods.

Sales pricing and discount codes can’t be applied to purchasing a gift card, again, the dragons in the accounting office said so, and their breathe is very hot and fiery (and smells like cinnamon mixed with nutmeg and woodsmoke). However, any applicable discounts will apply to orders made using a gift card.

One small quirk of our system is that you can't buy multiple gift cards at once, you have to purchase the gift cards one at a time. We asked the dragons to change this, but they growled and mumbled something we didn't stay long enough to get crispy over. If you would like to purchase more than one gift card, simply go through the Art & Stores Shop and make a purchase for each one.

If you need to check your gift card balance after entering the gift card code at checkout, you'll see the remaining balance, if there is any.

 

Home and Office Decor Goods

It is an absolute pleasure to be able to give you the opportunity to decorate your home, office, or simply give thoughtful gifts that feature Kristen of Girard Illustration's naturally spirited art.

However, each home decor product, from pillows, to wall murals to mugs and more!, is printed for you on demand. This means that each home decor product is quite special, because it would simply not exist without you! It also means that at this time we cannot do any refunds, returns, or exchanges for home and office decor purchases. :( 

Please double check the dimensions and product description, before placing your order, to be sure that what you order is just the right thing you had in mind for your home (or the very lucky person you are gifting it to)! At this time we unfortunately cannot do refunds, returns, or exchanges for home and office decor product because of the special way they are made. 

That said, if there is a defect, or your home and/or office decor was damaged during shipping, we certainly want to know so that a brand new, beautiful, and absolutely perfect version can be sent your way! 

In the unlikely case of defect or damage that sneaked past our quality control, please contact us by emailing us directly at kristen@girardillustration.com or better yet simply click here to let us know what happened so we can make it right.

 

Original Artwork, Limited Edition Prints or Open Edition Prints

At Girard Illustration we only want our artwork to live at loving homes, if for any reason, you are dissatisfied with your purchase of original artwork, limited edition prints, or open edition prints, please email kristen@girardillustration to request a refund and arrange for return of goods. 

Commissioned artworks, while they are original artworks, are considered to be distinct in their own special category. Please see above for our policy on commissioned art. 

Refunds and exchanges are only good for 30 days upon the artwork's arrival at the address you specified for shipping. After 30 days, all sales are considered final.

Artwork must be shipped back to Girard Illustration in the packaging it arrived in, using the return label provided, and in accordance with the return directions. Refunds will not be issued until goods have been returned.

In order to be eligible for a refund the undamaged goods must be returned to Girard Illustration and arrive in “like new” condition to Girard Illustration. 

An original receipt with the purchase price of the artwork must be provided by the customer in order to be eligible for a refund. If no original receipt for the artwork can be provided, a refund cannot be issued. In that event, an exchange for an item of the same size and value may be made as long as the returned item is undamaged and in "like new" condition. Damaged goods cannot be refunded or exchanged. (Please see below for shop policies on artwork damaged during shipping.)

Shipping charges are non-refundable.

If your refund is approved, then your refund will be processed and a credit will applied to your credit card or other original method of payment. We may need to contact you to make this happen, because we do not store your financial information. Please allow ten - fifteen business days for a refund to finish processing and appear in the appropriate accounts.

 

To see the rest of our Terms of Service Policies click here.


Shipping

How often does Girard Illustration ship orders?

During the regular season our shipping days are Tuesdays and Thursdays.

During the holiday season we ship Monday through Friday.  

We do everything we can to make sure your goods arrive in gorgeous shape and ready to "shine". You will be emailed a tracking number and shipping confirmation notice so that you know your treasures are headed your way, and can keep track of their progress. Because we are shipping quality artwork, you will want to make sure that someone is available to sign for the package, and have someone looking out for your package to bring it inside in case of inclement weather. Our packaging is very sturdy, but a downpour can be trying for even the toughest packaging.

 

In Case of Rain

Why does it rain every time someone is moving - or is expecting some gorgeous art and story treasures?

We haven't solved that one, yet, but we do have a plan to make sure your artwork and prints stay dry and lovely.

If your package does arrive a bit damp, towel any visible moisture off the outer packaging and allow it to dry for a bit before opening. This may sound counter intuitive, but our artwork is shipped with several independent layers of packaging, and allowing each layer to dry in turn, should ensure that no moisture makes it to the art.

 

What if my new artwork is damaged in shipping?

We've got you covered!

Despite the strongest of precautions, occasionally an artwork may be damaged in shipping. (We really wish we had a magic wand – and could make the artwork appear right where you want it – beautifully hung, of course! :) – unfortunately that delightful technology is still a ways off, and we have to make do with the intricacies of the often mysterious postal systems.

Here's what to do:

  • Don't open any visibly damaged packaging, or any package that is rattling/ tinkling/ or otherwise making odd sounds that artwork just shouldn't make, until we have had a chance to talk.
    • Dirt and smudge marks happen, despite the magic clean fairy dust we wish we had to keep everything sparkly, and don't necessarily indicate damage – unless it's shaped suspiciously like a shoe print, which would be worrisome indeed.
       
    • If you see damage such as punctures or large gashes, do not open the box until you hear from us.
       
  • If damage during shipment happens please email us right away at kristen@girardillustration.com. Click here to contact us.
     
  • We will get back to you with 1-2 business days to bring the joy back.
    • If we happen to be out on an art and story inspiration gathering adventure, it may take a little longer for us to get back to you (usually because the great outdoors can be a hard place to find the internet or even cell service - one of its perks and negatives all wrapped into one), but we do absolutely value you – and we will get in touch with you as soon as our feet step into the studio!
       
  • Take a picture (lots of pictures is even better!) of how the package arrived, and from as many angles as possible.
     
  • If everything had looked okay, and then you realized there was damage as you opened the box, take pictures and save all the packaging, please. We take great pride in our artwork packaging, and if something went wrong, we want to make sure it will never happen again.
     
  • A return slip and instructions are included with all our original art and limited edition products, but if there is marked visible damage on the package, or you can hear rattling, do not open the package. We will email you a return slip and further instructions so you can ship the package right back to us, without having to open it. 
     
  • In some cases, particularly for cases of damage to original artwork, a representative from the shipping company we use may need to inspect the shipping box, packaging, and contents. If this needs to happen, we will be in contact with you.

Didn't see what you were looking for?

The answer to your question is very likely to be waiting for you on our Frequently Asked Questions page.

Take a quick look by clicking here.

If you would still like to know more, please contact us by clicking here.